Business processes at Teckwah Industrial Corporation, Singapore, a logistics services company and winner of the 2011 Singapore Business Excellence Award, were classified into Print Related and Non-Print Related processes. The key business processes were all certified according to ISO-9001, ISO-14001, OHSAS 18001, SS:540, SAS70, STP, FSC-CoC and PSO. Practices according to these standards were coded into a quality manual ("QuESH") and incorporated into daily work practices. Each process was ass...

BPIR Categories

5.5.3 Improve process/product performance
6.4.1 Improve process/service performance
3.6.1 Manage product/process/service development

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