To ensure key process requirements and measures were met was the day-to-day responsibility of the workforce (WF) at Memorial Hermann Sugar Land (MHSL), a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award. The Executive Team, the Leadership Team and key process owners managed and monitored the performance of key…

BPIR Categories

6.4.1 Improve process/service performance
6.1.1 Plan key production & delivery processes

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