To provide comprehensive services that met the needs of stakeholders, key health care requirements for services, the Work System, and work processes at Memorial Hermann Sugar Land (MHSL), a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award, were determined at three levels.: 1) External - determined via the VOC, scanning for any regulatory requirements, and other key stakeholder expectations such as suppliers, partners, and collaborators through meetings and ...

BPIR Categories

6.1.1 Plan key production & delivery processes
6.4.1 Improve process/service performance

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