Business Process Management at award winning community hospital

To provide comprehensive services that met the needs of stakeholders, key health care requirements for services, the Work System, and work processes at Memorial Hermann Sugar Land (MHSL), a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award, were determined at three levels.: 1) External - determined via the VOC, scanning for any regulatory requirements, and other key stakeholder expectations such as suppliers, partners, and collaborators through meetings and ...

BPIR Categories

6.1.1 Plan key production & delivery processes
6.4.1 Improve process/service performance