Select Group Singapore, a Food & Beverage Group, categorised its Key Processes as Ordering process, Kitchen process and Delivery process. The support processes within the Group included purchasing, accounts, human resources, training, marketing and design, business development, business and capability development, IT, facilities management, and hygiene, safety and environment management processes. For each process, performance…

BPIR Categories

3.2.1 Translate customer needs into product requirements
3.4.1 Design product/process/service enhancements
5.1.1 Plan key production & delivery processes
5.5.5 Implement systems for managing production/delivery

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