To deliver on its core competencies of Being for Others and Cultivating Collaboration, Memorial Hospital and Health Care Centre (MHHCC), a US healthcare provider and 2018 Baldrige National Quality Award recipient, focused on designing, managing, improving, and innovating work processes at multiple levels of the organisation. Based upon benchmarking with Schneck Medical Centre, a 2011…

BPIR Categories

6.1.1 Plan key production & delivery processes
6.4.1 Improve process/service performance
6.4.2 Implement systems for managing the service

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