The key service at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, was the facilitation of organ and tissue donation, achieved through key work processes, including Referral Management, Authorization, and Clinical Procurement, and these drove MTS’s strategic objectives and ultimately provided organs and tissues for transplant. Key work product and process requirements were determined through a variety...

BPIR Categories

6.1.1 Plan key production & delivery processes
6.3.2 Provide the service

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