Operational success at K&N Management, a US Owner of Fast Casual Restaurant Chains, was determined byTeam Members (TMs) ability to execute work processes consistently and effectively. Work systems and key work processes were designed to delight guests through meeting and exceeding their key guest requirements. A key criteria was that processes were easy to replicate and measure, and that each individual location was held accountable to the same criteria. Existing and new TMs were provided the co...

BPIR Categories

6.1.1 Plan key production & delivery processes
6.4.1 Improve process/service performance
6.4.2 Implement systems for managing the service
2.3.1 Identify, plan & map key processes

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