Production and delivery processes at Singapore’s Ministry of Manpower (MOM), a government department responsible for manpower policy, were interlinked to achieve business and organisational outcomes (see Figure 5.2.2). Policy divisions formulated and developed policies, while line departments delivered and/or implemented them. Each key strategy was driven by one or more policy divisions. Policy implementation was managed by at least one line division or statutory board. MOM policies were devel...

BPIR Categories

6.4.1 Improve process/service performance
6.1.1 Plan key production & delivery processes

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