To ensure it met customer and operational requirements the Singapore Ministry of Manpower (MOM), a government department responsible for manpower policy, aligned and mapped its key production and delivery processes to strategic outcomes. The achievement of each strategic outcome was driven by one lead policy division with a meeting platform that helped integrate the various…

BPIR Categories

6.1.1 Plan key production & delivery processes
6.4.2 Implement systems for managing the service

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