To move away from local call centres and present a single face to the customer, a US based Global Materials Company, recognised that Business Process Management was critical. The company chose a leading ERP system covering all supplier-to-customer processes. To initiate the business process transformation the company: 1. Focused on delivering new capabilities. A global…

BPIR Categories

4.3.1 Accept orders & maintain customer accounts
14.3.5 Reengineer business processes & systems
6.4.1 Improve process/service performance
6.3.2 Provide the service

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X