To move away from local call centres and present a single face to the customer, a US based Global Materials Company, recognised that Business Process Management was critical. The company chose a leading ERP system covering all supplier-to-customer processes. To initiate the business process transformation the company:
1. Focused on delivering new capabilities. A global available-to-promise (ATP) process for customer orders by using the new sales, production planning, quality management, and inve...
BPIR Categories4.3.1 Accept orders & maintain customer accounts
14.3.5 Reengineer business processes & systems
6.4.1 Improve process/service performance
6.3.2 Provide the service