The City of Fort Collins, Texas, USA, a 2017 Baldrige National Quality Award recipient, realised its core competency of commitment to the community was through design of products and work processes. Product and process requirements were determined by multi-disciplinary teams considering customer needs. The City’s key work processes provided the delivery mechanisms of services and…

BPIR Categories

6.1.1 Plan key production & delivery processes
3.6.1 Manage product/process/service development
6.4.2 Implement systems for managing the service

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