In 1997, Allstate Insurance Company, USA, established a Process Centre of Expertise to manage its business processes and maintain the momentum of its quality initiatives beyond short-term gains and improvements. The Centre was staffed by a small team with skills in process management, enterprise architecture, and consulting practices. The team: 1) Gained executive sponsorship and developed its approach with the intent to work one engagement at a time, always keeping an eye on enabling the enterp...

BPIR Categories

6.4.1 Improve process/service performance
14.3.2 Implement an improvement approach/method/technique

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