To manage the entire rental car cycle and process Enterprise-Rent-A-Car, a US rental car company, developed the Automated Rental Management Systems (ARMS), that connected Enterprise, insurance companies and auto repair shops. When an Enterprise customer had an accident and called an insurance company with a claim, the insurance claims agent was able to log on to ARMS and automatically replace the customer's rental reservation. The system was also connected to auto-repair shops, which could send ...
BPIR Categories2.3.1 Identify, plan & map key processes
6.4.2 Implement systems for managing the service
6.4.1 Improve process/service performance