To create and grow a market for housing finance the Housing Development Finance Corp (HDFC), an Indian provider of housing finance, optimised its business processes. Loans were originated locally, but appraisals were done centrally. Unlike other banks, HDFC managers remained in a community for as a long as possible, often for over 20 years. In one of the most important parts of HDFC's business - assessing a property development project - HDFC field agents worked closely with property developers ...

BPIR Categories

6.1.1 Plan key production & delivery processes
6.4.1 Improve process/service performance

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