To create and grow a market for housing finance the Housing Development Finance Corp (HDFC), an Indian provider of housing finance, optimised its business processes. Loans were originated locally, but appraisals were done centrally. Unlike other banks, HDFC managers remained in a community for as a long as possible, often for over 20 years. In…

BPIR Categories

6.1.1 Plan key production & delivery processes
6.4.1 Improve process/service performance

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