An anonymous US Health Insurance company outsourced its claims processing call centre to a firm in India. As health insurance was not widely available in India, the provider had no concept of what health insurance claims were or the issues involved in processing health insurance claims. Neither the insurance company nor the provider had considered…

BPIR Categories

2.4.2 Create and implement outsourcing strategy
13.1 Develop and manage supplier/customer partnerships
7.2.2 Handle warranties & claims
6.2.1 Select suppliers/outsourced contractors

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X