In outsourcing its revenue accounting and recovery processes Qatar Airways entered into an arrangement with a vendor with a well-defined plan for transferring the process. The plan laid out service-level agreements, output metrics, technology and process investments to be made by the vendor, who assumed ownership of the process. The outsourcing allowed the airline to focus on its core business function of flying and resulted in reduced costs and improved efficiency....

BPIR Categories

2.4.2 Create and implement outsourcing strategy
13.1 Develop and manage supplier/customer partnerships
6.2.1 Select suppliers/outsourced contractors

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