In early 2008, to reduce risk, improve recoveries, provide greater flexibly in adjusting to market changes, and improve patient experience, Centura Health, a US multi hospital health provider, took a new approach to outsourcing collections, managing vendor relationships and improving daily operating and administrative areas. A strategy was developed and communicated that provided the road map for facility operations, legal, IT, and supply chain with the objectives of: 1) Refreshing and expanding...

BPIR Categories

7.1.1 Develop, deliver, & maintain customer billing
11.2.3 Process accounts receivable, credit, & collections
2.4.2 Create and implement outsourcing strategy
13.1 Develop and manage supplier/customer partnerships

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