In 1998 the Good Samaritan Hospital in Vincennes, Indiana, used a continuous quality improvement team to improve the Accounts Receivable (AR) process cycle time. At the time claims spent on average 104 days in the AR process before being paid out. Firstly an ambitious goal was set - 60 days - then leaders set about using technology to effect the improvements necessary. A team was created using analyst expertise from Information Systems and a supervisor from Patient Accounts to handle the technic...

BPIR Categories

14.3.5 Reengineer business processes & systems
11.2.3 Process accounts receivable, credit, & collections
10.2.1 Establish info/knowledge management systems

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