Due to the introduction of the North America Free Trade Agreement in 199, the Mexican Government privatised the banking system to encourage better efficiency and competitiveness. In response, Mexico's second most significant bank Bancomer, in anticipation of the new open-market environment decided to make radical changes. The bank called in an international firm of management consultants to establish a total re-engineering process with quality as the main goal. One hundred employees from all lev...
BPIR Categories14.3.5 Reengineer business processes & systems
9.3.4 Create & deploy teams
14.3.1 Create commitment for improvement
8.2.2 Create an environment for empowerment/innovation
6.1.1 Plan key production & delivery processes
2.3.1 Identify, plan & map key processes