D2D (UK), the European Quality Prize (1993) and Award (1994) winner, underwent a re-engineering project to change its quality culture, core processes, and organisational structure. Quality initiatives included team activities (quality circles, quality improvement teams, corrective action teams), training (investor in people), tools and techniques (self-assessment, statistical process control, zero defect day, design for quality, customer surveys), quality system certification (ISO 9000), and rec...

BPIR Categories

14.3.5 Reengineer business processes & systems
2.3.1 Identify, plan & map key processes
2.4.2 Create and implement outsourcing strategy

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