Harper International in Lancaster, New York, specialises in custom-designed, advanced thermal processes which require precise temperature controls and atmospheric integrity. In 1994 the newly appointed new vice president (VP) not content to rest on the company's laurels, set about encouraging change and motivating his workforce. With a focus on hiring creative, courageous staff and instilling…

BPIR Categories

14.3.5 Reengineer business processes & systems
9.7.1 Encourage employee involvement and feedback
8.2.2 Create an environment for empowerment/innovation
14.3.1 Create commitment for improvement

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