Keystone Health Centre in Chambersburg, Pennsylvania, USA, chose the ground-up approach to office layout after many previous attempts to re-engineer this area. The primary care practice began trying to improve its efficiency several years ago as it grew to employ ten physicians, but was frustrated by the size and layout of its existing space. The lessons learned from the practice's re-engineering experiments were eventually incorporated into the design of a new office building, completed in 1998...

BPIR Categories

14.3.5 Reengineer business processes & systems
9.6.5 Manage workplace cleanliness, health & safety
11.6.3 Manage facilities

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