BPIR Categories
14.3.5 Reengineer business processes & systems3.4.2 Eliminate outdated products/processes/services
9.3.6 Restructure & rightsize workforce
2.4.2 Create and implement outsourcing strategy
A water services department was re-engineered in order to improve operations and customer service while at the same time reducing operational costs. The Phoenix Water Services Department, Arizona, had a goal of becoming the country's "Best in Class" utility which was set in place when the re-engineering program started in 1996. Teams were established mainly from line employees to evaluate the department's operations and to recommend improvements. A hiring freeze was implemented and normal attrit...
3.4.2 Eliminate outdated products/processes/services
9.3.6 Restructure & rightsize workforce
2.4.2 Create and implement outsourcing strategy
3.4.2 Eliminate outdated products/processes/services
9.3.6 Restructure & rightsize workforce
2.4.2 Create and implement outsourcing strategy