The main product offerings at MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, were the products sold and the services provided to meet Customer Key Requirement (CKRs). The services provided were accomplished through processes designed using MW’s Process Design process. The Process Design process was the first step of MWs Work Process Management Process (WPMP) which required either the identification and/or review of the process to ensu...

BPIR Categories

3.4.1 Design product/process/service enhancements
6.4.1 Improve process/service performance

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