In 1996 Chase Manhattan Bank, US, adopted and customised a business transformation methodology used by IBM, and embarked on a series of BPR projects. A four phased approach to BPR was used: (1) Energise. This phase included: a "case for action" document which communicated why reengineering was needed; the definition of the project organisation and…

BPIR Categories

14.3.5 Reengineer business processes & systems

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