The implementation of best practices from the Help Desk Institute helped the Bronson Methodist Hospital (BMH), a US tertiary medical centre and winner of the 2005 Malcolm Baldrige National Quality Award (health care sector), to become the first healthcare IT support centre, and one of only 17 centres across all industries in the US, to…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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