Medrad Inc, a US manufacturer and distributor of high tech medical devices and winner of the 2010 Malcolm Baldrige National Quality Award (Manufacturing Sector), equalled or exceeded industry standards for Customer Support service levels, determined by the Global Benchmaking Council. In 2006 for Customer Support phone service levels measured as the percentage of total calls…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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