The Charter School of San Diego (CSSD), winner of the 2015 Baldrige National Quality Award, segmented its workforce into three key employee groups: instructional staff, support staff, and leadership and assessed capacity for all segments through its Workforce Learning and Development System (WLDS) . Each workforce segment’s capability and capacity assessment review was aligned with…

BPIR Categories

9.4.1 Align employee & organisation development needs
9.3.1 Plan & forecast workforce requirements

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