Career progression processes at the Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector). Were tailored to the needs of each of its five partner groups. Each year career progression goals and personal development plans were prepared and partners were held accountable as part of their performance appraisal. Career ladders provided challenging career steps, encouraged developmental knowledge, and rewarded top performe...

BPIR Categories

9.3.2 Develop succession & career plans

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