The Career Planning and Succession Planning processes at K&N Management, a US Owner of Fast Casual Restaurant Chains and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), catered for promotion from within. Staff received opportunities to advance through training and development and cross training, including working with other teams at different restaurant concepts and locations. K&N also had a systematic path for high-potential staff to move from an hourly posit...

BPIR Categories

9.3.2 Develop succession & career plans

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