From 2011 to 2014, checking (cheque) account penetration (a key indicator of Primary Financial Institution (PFI) status) at Elevations Credit Union, a US financial products and services provider and winner of the 2014 Baldrige National Quality Award, significantly surpassed the Raddon Financial Group (RFG) benchmark. In 2011 Elevations checking penetration was 75% against the RFG benchmark of 58%. In 2012 it was 76% against 60% In 2013 it was 77% against the benchmark of 61%. In 2014 Elevations ...

BPIR Categories

15.2.3 Product performance e.g. quality/delivery/value

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