To drive a KM implementation at SCG Paper, a Thai producer of paper products, a module team. Was set up for each of eleven technical knowledge modules. Each module team consisted of a champion, several associate champions, mentors, site administrators, and members. The Champions fostered knowledge creation, promoted knowledge-sharing, validated knowledge quality before storage, ensured the completeness and updating of knowledge, approved or terminated membership of users, managed complaints fro...

BPIR Categories

9.5.2 Manage team performance
10.2.1 Establish info/knowledge management systems

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