Change management – aligning HR systems with a TQM project

In 1993 and 1994, the US Environmental Protection Agency (EPA), recognised it needed to ensure its HR systems fostered total quality management. An alignment work group (AWG) was assigned to lead human resource initiatives for total quality in the areas of performance management, awards (including employee suggestion programme), management development and position classification. The research, discussion, and recommendation-development work of the project was conducted by quality action teams (Q...

BPIR Categories

9.3.4 Create & deploy teams
14.3.6 Provide ideas management & innovation processes