To prepare staff for changes in organisational structure and work systems, MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, used its Communication Plan Management process to notify Employees of the upcoming changes. To ensure full employee preparation, APs were created that included milestones for process training, documentation updates and the transition of responsibilities. For example, in 2013 MW decided to re-create the Quality Manag...

BPIR Categories

14.3.6 Provide ideas management & innovation processes

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