When it moved 300 of its employees to a new facility, the West Dunbartonshire Council, a UK local government body, faced a challenge as it involved a radical move to a paperless working and hot-desking environment 50% less work space. Change Champions were appointed and prioritised engagement with employees, The Champions ensured information was passed to all employees, who were encouraged to provide solutions and make decisions. Progress and staff perceptions were measured, and the council addr...

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14.3.6 Provide ideas management & innovation processes

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