In 1996 Chan & Naylor, an Australian chartered accountancy practice, were faced with the problem of how the principals could lift themselves from being people who worked the business to being able to manage the company from a strategic viewpoint. To remove the principals from tasks such as filling out time sheets, lodging forms and billing chargeable hours to being able to allocate time to strategic development and achieve a change in direction the firm: 1) Committed to the development of an int...

BPIR Categories

14.3.6 Provide ideas management & innovation processes
6.4.1 Improve process/service performance
14.3.5 Reengineer business processes & systems

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