In 1999 the School of Business at the University of British Columbia, Canada had lost a number of faculty staff due to a series of salary and tuition fee freezes and budget cuts. This had caused the remaining faculty to be open to change. A new Dean instituted a three-pronged approach - symbolic; organisational, and operational - to restore morale and re-invigorate the school. He: 1) Invested funds in renovating the lounge to create a more positive environment and introduced an internal public ...

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14.3.6 Provide ideas management & innovation processes

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