In 1998 the administration in the Department of Geography at the University of Maryland, USA, were dealing with high stress levels, low morale, and an overall sense of crisis due to a 400% plus increase in research funding between 1996 and 1998. Responsible for all administrative detail and decision-making, the Chair was managing by crisis and unable to effectively plan for the future needs of the department. A new administrator was appointed who transformed the administrative function. Actions ...

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14.3.6 Provide ideas management & innovation processes

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