When a US financial services organisation underwent radical change due to significant shifts in structure, functions, values, culture, strategy, etc., over the period 1999-2004, it appointed a team of senior managers to be accountable for meeting the deadlines and managing each step along the way. The firm:
1. Invested in delaying the departure of individuals to ensure specialised knowledge was transferred and retained as organisational memory.
2. Provided fair and equitable packages to displace...
BPIR Categories14.3.6 Provide ideas management & innovation processes
9.3.6 Restructure & rightsize workforce