When a customer requested an anonymous US company to comply to ISO 9001 standards the company initiated an 8-step process to facilitate a successful ISO 9001 implementation. The company posted the customer’s letters requesting compliance and reject information on bulletin boards, and then: 1. Defined the need and necessity for improvement. The president communicated to…

BPIR Categories

14.3.6 Provide ideas management & innovation processes
8.2.1 Leaders communicate with employees
8.2.5 Leaders review org performance/capabilities
2.5.1 Communicate policies & strategies

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