In 1998 a new CEO at the National League for Nursing (NLN), a support service to the USA nursing profession, found that organisational growth had stalled, executive staff and volunteers were making poor decisions because of lack of information, the organisation was faced with fiscal irregularities, had dysfunctional governance structures, incompetent staff, and out-dated processes and systems. To transform its culture and improve its performance the following changes were implemented: 1) All rep...

BPIR Categories

14.3.6 Provide ideas management & innovation processes
8.2.2 Create an environment for empowerment/innovation
8.2.5 Leaders review org performance/capabilities
13.6 Interface with board of directors

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