In 2011, US-based healthcare provider CHRISTUS Health implemented the Balanced Scorecard (BSC) to bring consistency to the strategy planning and execution process, drive greater accountability for implementation and demand strategic justification for capital expenditures. The culture of accountability and relentless focus on closing the gap between where they were and where they wanted to be…
BPIR Categories14.3.2 Implement an improvement approach/method/technique
14.1.1 Design & deploy performance measurement system
2.2.4 Formulate and review business unit strategy
14.1.3 Set performance targets.