Business practices at Mesa Products, a US manufacturer of cathodic protection systems and winner of the 2006 Malcolm Baldrige National Quality Award (Small Business Sector), were based on a foundation of trust, honesty and ethics. Legal and ethical behavior expectations were defined to employees through the Mesa Standards of Conduct, which guided business activities with stakeholders: other employees, customers, vendors and communities where MESA operated. The Standards of Conduct were reinforce...

BPIR Categories

8.2.6 Leaders establish/improve the management system
13.8 Manage legal and ethical issues

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