To ensure ethical behaviour K&N Management (K&N), a US Fast Casual Restaurant Chain, fostered an organisational environment that required legal and ethical behaviour. K&N used a plan-do-check-act process to define, review, and enforce legal and ethical policies and processes, and established a governance process that held senior leaders and team members accountable for ethical behaviour and integrity. A zero-tolerance policy was adopted for any breaches and established systems communicated and e...

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8.2.6 Leaders establish/improve the management system

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