In its desire to beat off their chief rival, employees of WestJet, Canada’s 2nd largest airline, apparently accessed the rival’s confidential web site to obtain proprietary flight load information. The rival then sued WestJet for $200 million, on the basis that WestJet used the information to plan its flight schedule. In March 2006, the company issued a Business Code of Ethics which forbade corporate espionage actions, such as using listening devices, gaining access to buildings by subterfug...

BPIR Categories

8.2.6 Leaders establish/improve the management system
2.5.4 Identify and manage risks

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