In a 2000 employee satisfaction survey, employees at Valley Hospital in New Jersey USA rated "better communication and enhanced reward and recognition” as the top opportunities for improvement. To improve communication the hospital instituted communication boards (boards that posted information in each department that tracked measures and departmental progress and ensured all employees had access to the same data) and used this in combination with other tools like hand-written thank-you notes ...

BPIR Categories

9.7.2 Provide mechanisms for internal communication
9.7.1 Encourage employee involvement and feedback
9.6.2 Manage employee satisfaction
15.4.3 Work org/job classification/teams/communication

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