The Senior Leadership Team at Stellar Solutions, a US aerospace engineering services company and 2017 Baldrige National Quality Award recipient, encouraged frank, two-way communication with employees, customers, and partners by engaging them in constant communication. Figure 1.1-2 outlines the Leadership Communication Processes and describes the types of communication, the audience, frequency, and direction of the…

BPIR Categories

2.5.1 Communicate policies & strategies
8.2.1 Leaders communicate with employees
9.2.4 Communicate objectives/goals & metrics
9.7.2 Provide mechanisms for internal communication
1.1.4 Conduct customer interviews/focus groups

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