To improve knowledge sharing and connectivity among these decentralized offices and processing centers, State Farm launched a KM initiative and established a network of self-directed member-led CoPs each with a community charter. Each CoP was focussed on inducing a greater quantity and quality of intentional collaboration and accelerating the transfer of best practices throughout the organization through the CP network. Members used document-sharing electronic folders for exchanging documents, a...

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
9.7.1 Encourage employee involvement and feedback
9.7.2 Provide mechanisms for internal communication

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