Between 2000 and 2003, Caterpillar Inc, a US-based industrial machinery and equipment manufacturer, invested $2.5 million in a knowledge network to enable the sharing of concerns, problems, or a passion about a topic, and to deepen knowledge and expertise. The network had over 4,300 CoPs organised around specific, business-related topics. People posted knowledge entries that pertained to a specific work process, tool, problem or solution, quality issue, or other question, all available to all u...

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
10.5.3 Manage network operations
9.7.2 Provide mechanisms for internal communication
14.3.2 Implement an improvement approach/method/technique

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