To serve its key community, the Schneck Medical Centre (SMC), a US nonprofit medical centre and winner of the 2011 Malcolm Baldrige National Quality Award, identified it as a key stakeholder, and had defined processes in place to ensure community support. Community needs were identified with community agencies, a comprehensive community assessment was conducted biannually, and SMC prioritised opportunities for involvement. Leaders determined the type and extent of support that could be provided....

BPIR Categories

13.7 Develop community relations

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